Frequently Ask Questions
You can get a free quote or also contact us free
Do you bring your own cleaning supplies, products, and equipment?
Yes. We supply absolutely everything for your convenience. Our home cleaning professionals use only the highest quality products and the best equipment possible to ensure everything is done properly.
The only event of which we may not provide products, is if a customer has special requests and wants us to use something they provide
Is my billing information kept safe and secure?
Yes! We use an SSL (online security technology) that ensures our website will never be compromised in any way. Then, any billing information we keep is stored in a secured database that also will not be compromised in any way. Your security is our #1 priority.
Can I request special tasks or extras?
Of course you can ask for special task and extras, you can request the service you want by selecting “Get A Quote”, calling us by phone, or you can see the extras and prices in “Book Now”, after choosing the service.
Can I trust my cleaning professional?lies, products, and equipment?
Each and every cleaning professional that we hire is experienced and highly rated / reviewed by other customers/ and passed a background check. We believe that your trust and security come first; therefore, we hold our cleaning professionals to the highest standards.
What is your 100% satisfaction guarantee policy?
Simple! If you’re unhappy with the results of your cleaning and feel as though our cleaning professional missed anything – send pictures to maidintimee@gmail.com and we will make it right.
What is included in a Standard Cleaning?
– Dusting and wiping of surfaces
– Vacuuming and mopping floors
– Cleaning and sanitizing bathrooms – Kitchen cleaning, including countertops, sinks, and appliances
– Trash removal
– Tidying up living spaces
– General surface cleaning throughout the home
What is included in a Deep Cleaning? products, and equipment?
– All services included in Standard Cleaning
– Detailed cleaning of hard-to-reach and often overlooked areas
– Cleaning and disinfecting light switches, doorknobs, and fixtures
– Cleaning inside and outside of kitchen appliances (Oven & Microwave only! The Refrigerator is considered an Add-on)
– Wiping down baseboards and moldings
– Cleaning window sills and blinds
– Removing cobwebs
– Deep cleaning of bathrooms, including grout and tile
What’s included in a Move In/Out Cleaning?
Move In
– Vacuum and sweep all floors
– Wipe down baseboards
– Scrub shower and bathtub
– Scrub toilets
– Clean sinks and countertops
– Clean kitchen appliances (Oven & Microwave)
– Dust everything
Is this company insured and bonded?
Yes. Maid in Time’s insurance and bonding are vital components of their commitment to professionalism, client satisfaction, and ethical business practices. These measures protect both the company and its clients in the event of unforeseen incidents or accidents during the cleaning process.
Can I purchase a cleaning type and then have the cleaner do extra services when they arrive at my home?
No. At Maid in Time we value transparency so if you Book a cleaning type (i.e. Standard, Deep, or Move in/Out) and have the cleaner perform tasks outside of the parameters of that cleaning type chose, you will be charged for additional services. Furthermore, it is best to purchase extra services upfront with your cleaning type so we are all on the same page.